Terms of service
Terms of Service
Welcome to STRAVON.
These Terms of Service ("Terms") govern your access to and use of our website, products, and services.
By accessing our website or placing an order, you agree to these Terms, our Privacy Policy, Refund & Return Policy, and Shipping Policy.
Please read these Terms carefully before making a purchase.
1. About STRAVON
STRAVON is an online retail store offering the STRAVON Precision Strap and related support accessories designed for everyday movement, comfort, and an active lifestyle.
For customer service, product information, or order assistance, please contact:
Email: contact@stravon.store
2. Eligibility and Website Use
By using our website, you confirm that you are legally capable of entering into a binding purchase agreement in your jurisdiction.
You agree to use our website only for lawful purposes and to provide accurate, current, and complete information when placing an order.
You must not:
- Use our website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our systems.
- Interfere with the security or functionality of our website.
- Submit false payment or shipping information.
- Use our content or branding without appropriate authorization.
3. Products and Descriptions
We make reasonable efforts to provide accurate product descriptions, photographs, pricing, and specifications.
However, minor differences in appearance, color, or packaging may occur due to screen settings, production variations, and product updates.
We reserve the right to update product information, correct inaccuracies, and modify or discontinue products when necessary.
If a product you receive is materially different from its description, please contact us so we can provide an appropriate resolution.
4. Pricing and Payments
Product prices are displayed on our website and confirmed during checkout.
Prices may be displayed in US dollars (USD) or another currency supported by our checkout.
The final amount payable, including applicable shipping charges and taxes collected at checkout, will be shown before your order is submitted.
We accept the payment methods displayed during checkout.
Payments are processed through authorized third-party payment providers using secure payment technologies.
We reserve the right to correct obvious pricing or technical errors. If an affected order cannot be fulfilled at the advertised terms, we will contact you and offer an appropriate resolution, including a refund where applicable.
5. Orders and Order Confirmation
After placing an order, you will receive an order confirmation using the contact details provided during checkout.
An order confirmation acknowledges receipt of your purchase request.
Orders are subject to successful payment authorization, product availability, and applicable verification procedures.
We may contact you if additional information is required to process your purchase.
If we cannot fulfill an order, we will notify you and refund any payment collected for the unfulfilled items.
6. Promotional Offers and Discounts
STRAVON may offer promotional discounts, bundles, limited-time offers, and special purchasing incentives.
Promotional offers are valid according to the terms displayed on the relevant product page or during checkout.
For Buy 1 Get 1 Free promotions, qualifying products and applicable discounts must be confirmed in the cart or checkout before payment.
Complimentary items provided under promotional offers do not have an independently refundable purchase value.
Unless otherwise stated, promotional discounts cannot be combined with other discount codes.
We may change or discontinue promotional campaigns prospectively. Changes will not reduce rights already established under a completed eligible purchase.
7. Shipping and Delivery
We ship to destinations available during checkout.
Order processing times, delivery estimates, shipping charges, and applicable promotional shipping options are described in our Shipping Policy.
Estimated delivery dates are provided for guidance and may be affected by carrier operations, customs procedures, holidays, severe weather, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information.
If you notice an address error, please contact us as soon as possible.
For complete information, please review our Shipping Policy.
8. Returns, Refunds, and Our 60-Day Guarantee
The STRAVON Precision Strap is covered by our advertised 60-day money-back guarantee.
Eligible customers may request a return within 60 calendar days of delivery.
Return methods, shipping costs, refund timelines, and promotional product conditions are explained in our Refund & Return Policy.
Nothing in these Terms limits your rights under applicable consumer protection laws.
9. Product Use and Safety
The STRAVON Precision Strap is designed to provide adjustable, localized support during appropriate everyday and physical activities.
It is not a substitute for professional medical diagnosis, treatment, or advice.
Customers should follow the product's instructions for proper positioning, adjustment, and care.
Do not overtighten the strap or continue using it if you experience increased discomfort, numbness, irritation, or circulation problems.
If you have an injury, existing medical condition, or persistent knee pain, consult a qualified healthcare professional before use.
Individual comfort, fit, and experiences may vary.
10. Product Availability
All products are subject to availability.
We reserve the right to adjust inventory, discontinue products, or limit quantities when reasonably necessary.
If a purchased item becomes unavailable after payment, we will notify you and offer a suitable resolution, including a refund.
11. Customer Accounts
If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials.
Please notify us if you suspect unauthorized access to your account.
We may suspend access where reasonably necessary to protect accounts, prevent fraud, or comply with legal obligations.
12. Intellectual Property
The STRAVON name, logo, original website content, and other brand materials are protected by applicable intellectual property laws.
Ownership of third-party trademarks, software, images, and content remains with their respective rights holders.
You may not reproduce or commercially exploit protected materials without the appropriate permission.
13. Third-Party Services
Our website operates using Shopify and may integrate services provided by payment processors, shipping carriers, analytics providers, and other technology partners.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for independently operated third-party websites or services, except as required by applicable law.
14. Limitation of Liability
To the fullest extent permitted by applicable law, STRAVON is not responsible for indirect or consequential losses arising solely from the use of our website.
Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory rights concerning defective products, inaccurate descriptions, refunds, or consumer protection.
15. Privacy and Personal Information
We collect and process personal information according to our Privacy Policy and applicable data protection requirements.
By purchasing from our store, you acknowledge that the information necessary to fulfill your order will be processed by STRAVON and its authorized service providers.
16. Changes to These Terms
We may revise these Terms to reflect changes in our services, business practices, or legal requirements.
The revised version will be published on this page with an updated date.
Changes will not retroactively remove mandatory consumer rights or contractual rights established under completed purchases.
17. Applicable Law
These Terms are interpreted according to applicable law.
Nothing in these Terms limits any mandatory consumer protection rights available in your country, state, or jurisdiction.
18. Contact Information
For questions about these Terms or your purchases, please contact:
STRAVON Customer Support
Email: contact@stravon.store