Shipping policy
Shipping Policy
At STRAVON, we are committed to making your shopping experience simple, transparent, and reliable.
This Shipping Policy explains how we process orders, arrange deliveries, provide tracking information, and handle shipping-related inquiries.
1. Shipping Destinations
STRAVON ships to eligible destinations supported by our checkout system.
Shipping availability may vary by country, region, postal code, and carrier coverage.
To confirm whether delivery is available to your address, enter your shipping information during checkout.
If your destination is not available, please contact us at contact@stravon.store before placing an order.
2. Order Processing Time
Orders are normally processed within 1-2 business days after successful payment confirmation.
Business days exclude weekends and applicable public holidays.
Orders placed during weekends, holidays, or outside normal processing hours may begin processing on the next business day.
During periods of unusually high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you.
3. Estimated Delivery Time
Estimated delivery for eligible destinations is normally 5-10 business days after dispatch.
The total estimated delivery period includes:
- Order processing: approximately 1-2 business days.
- Shipping transit: approximately 5-10 business days after dispatch for eligible destinations.
Delivery estimates are not guaranteed arrival dates.
Actual transit times may vary depending on your location, the selected shipping service, customs procedures, carrier operations, and external circumstances.
If a different delivery estimate is displayed at checkout for your destination, that estimate applies to your order.
4. Shipping Costs and Free Shipping Promotions
STRAVON may offer free tracked shipping on eligible orders and promotional purchases, including eligible STRAVON Precision Strap orders.
When a free shipping promotion applies, the shipping discount will be reflected in your cart or checkout before payment.
If a shipping charge applies to your order or destination, the applicable amount will be displayed during checkout.
Any available express shipping services and their costs or promotional discounts will also be displayed before you complete your purchase.
We do not add undisclosed shipping charges after an order is placed.
5. Order Tracking
Once your order has been dispatched, tracking information will be provided using the contact information supplied at checkout.
You may receive a shipping confirmation email containing your tracking number and available tracking details.
Please allow approximately 24-48 hours after dispatch for the carrier's tracking system to display its first updates.
You can follow your order using the tracking information provided or through the Track Your Order page on our website.
6. International Shipping, Customs, and Import Fees
For international orders, customs authorities may assess import duties, taxes, or additional clearance charges depending on the destination.
Unless explicitly included in the amount paid at checkout, applicable import duties and local customs charges may be the customer's responsibility.
Such charges are determined by the destination country's authorities and may vary between orders.
Customs inspections may also cause delivery delays beyond the original estimate.
Where consumer law requires specific disclosures or protections, those requirements will apply.
7. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information during checkout.
Please verify your street address, apartment or unit number, postal code, and contact details before submitting an order.
If you notice an error after placing your order, email contact@stravon.store as soon as possible.
We will attempt to update the shipping information before dispatch. However, changes may not be possible once an order has entered the shipping process.
8. Delayed Shipments
While we work to ensure timely delivery, delays can occasionally occur due to:
- Carrier transportation disruptions.
- Severe weather or unexpected events.
- Customs inspections and processing.
- Peak shopping periods and public holidays.
- Incorrect or incomplete shipping information.
- Other circumstances outside our reasonable control.
If your order is significantly delayed beyond the estimated delivery window, please contact our customer support team.
We will review the tracking information, contact the carrier when appropriate, and help determine the next steps.
9. Lost Packages
If tracking suggests that your package has been lost or is not progressing through the shipping network, please contact us at contact@stravon.store.
We will investigate the issue with the shipping carrier.
If an order is confirmed lost before delivery, we will offer an appropriate resolution, such as a replacement or refund, in accordance with applicable consumer laws.
10. Packages Marked as Delivered
If your tracking status indicates delivery but you cannot locate the package, please check:
- The delivery address on your order.
- Any available carrier delivery photographs or notes.
- Building reception areas or designated delivery locations.
- Household members who may have accepted the package.
If you still cannot locate the package, contact us so we can assist with an investigation.
A carrier's delivery status does not automatically eliminate any rights you may have under applicable consumer protection laws.
11. Returned or Undeliverable Packages
Packages may be returned to the sender because of an incorrect address, unsuccessful delivery attempts, or other carrier-related issues.
If your order is returned as undeliverable, please contact us to discuss reshipment or another appropriate resolution.
Additional shipping charges may apply when a new shipment is necessary solely because of an incorrect address supplied by the customer. Any such charges will be disclosed before reshipment.
If the delivery issue is caused by an error attributable to STRAVON, we will provide an appropriate resolution without additional shipping charges.
12. Damaged Packages or Incorrect Items
If your package arrives damaged or contains an incorrect product, please contact us as soon as reasonably possible.
Include your order number and photographs of the package or affected product if available.
We will review the issue and provide a replacement, refund, or other appropriate resolution in accordance with our Refund & Return Policy and applicable law.
13. Customer Support
For shipping questions, tracking assistance, delivery concerns, or order updates, please contact:
STRAVON Customer Support
Email: contact@stravon.store
Please include your order number when contacting our team so we can assist you more efficiently.