Refund policy
Refund & Return Policy
At STRAVON, customer satisfaction is important to us. We want you to shop with confidence and enjoy your STRAVON Precision Strap.
We offer a 60-day money-back guarantee. If you are not satisfied with your purchase, you can request a return within 60 days of delivery, subject to the terms below.
1. Our 60-Day Money-Back Guarantee
You have 60 calendar days from the date your order is delivered to request a return.
Our guarantee covers the STRAVON Precision Strap, including eligible products purchased during promotional offers.
You may try your strap during normal everyday activities to determine whether it meets your needs.
You do not need to provide a reason for changing your mind. We ask only that you follow the return instructions so your refund can be processed correctly.
2. Return Eligibility
To qualify for a return under our 60-day guarantee:
- Your return request must be submitted within 60 days of delivery.
- You must provide your order number or another valid proof of purchase.
- The product must be returned to us following the instructions provided by our support team.
- Products that have been tried during normal use are eligible for return.
- Returned products should be reasonably clean and must not have been intentionally damaged, altered, or misused.
Original packaging is appreciated but is not required for an otherwise eligible return.
Sale items are eligible for our 60-day guarantee unless a specific exception was clearly disclosed before purchase and is permitted by applicable law.
3. How to Request a Return
To start a return, please contact us at:
Email: contact@stravon.store
Include the following information:
- Your order number.
- The email address used during checkout.
- The item or items you wish to return.
For damaged, defective, or incorrect products, please include photographs if available. This helps us resolve your request more efficiently.
Our customer support team aims to respond within 1-2 business days with return instructions and the appropriate return shipping address.
Please do not send products to an address found online or to the address printed on your shipping package without first receiving return instructions.
After receiving return authorization, please ship your return within 14 calendar days using a trackable shipping method.
4. Return Shipping Costs
For returns due to a change of mind, personal preference, or dissatisfaction with the product, the customer is responsible for return shipping costs.
Return shipping charges depend on the shipping carrier and the customer's location. We do not charge a restocking fee.
If your order arrives damaged, defective, or incorrect due to our error, STRAVON will cover the necessary return shipping costs or provide another appropriate resolution at no additional cost to you.
We recommend retaining your return tracking number and proof of shipment.
5. Refund Processing
Once your return has been received and verified, we aim to issue your refund within 5 business days.
Approved refunds are issued to the original payment method used at checkout.
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refunded amount to appear in your account.
Refunds for eligible returns include the amount paid for the returned products. Original shipping or expedited delivery charges, if separately paid, are generally non-refundable for change-of-mind returns unless required by law.
If your order was incorrect, damaged, or defective due to our error, any applicable shipping charges will also be refunded as required.
We will notify you by email when your refund has been processed.
6. Buy 1 Get 1 Free Promotions
Products purchased during a Buy 1 Get 1 Free promotion are covered by our 60-day money-back guarantee.
If you wish to return the entire promotional purchase, both the purchased item and the complimentary item must be returned.
Complimentary products have no separate refundable purchase value.
If you wish to return only part of a promotional purchase, please contact our support team. We will explain any applicable refund adjustment before you proceed.
Refunds will never exceed the amount originally paid for the eligible products.
7. Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at contact@stravon.store.
Please provide your order number and, when possible, photographs of the issue.
Depending on the circumstances, we will offer a replacement, refund, or another appropriate solution without additional costs for an error attributable to STRAVON.
Your statutory consumer rights remain unaffected.
8. Order Cancellations
If you need to cancel an order, contact us immediately after placing it.
We will attempt to accommodate cancellation requests before the order has been processed or dispatched.
If your order has already shipped, it may no longer be possible to cancel it. You may instead request a return under this policy after delivery.
9. Exchanges
If you wish to exchange an item, please contact our support team.
Exchanges are subject to product availability. Where a direct exchange is unavailable, you may return an eligible item for a refund and place a new order.
10. Missing or Delayed Refunds
If your refund has been confirmed but has not appeared in your account, please check with your bank or payment provider first.
If you still need assistance, contact us at contact@stravon.store and include your order number.
11. Your Consumer Rights
Nothing in this policy limits or excludes consumer rights provided under applicable law.
If mandatory consumer protection laws provide additional rights or longer remedies, those protections will apply.
12. Contact Us
For questions about returns, refunds, or our 60-day money-back guarantee, please contact:
STRAVON Customer Support
Email: contact@stravon.store