Privacy policy

Privacy Policy

STRAVON ("STRAVON," "we," "us," or "our") values your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our online store, purchase our products, or communicate with us.

Our store is hosted on Shopify, which provides the e-commerce platform and services that support our online operations.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

  • Contact information: name, email address, telephone number, billing address, and shipping address.
  • Order information: products purchased, order numbers, transaction details, shipping preferences, and order history.
  • Payment information: payment method details and transaction confirmations processed through our authorized payment service providers.
  • Technical information: IP address, browser type, device information, approximate location, and website usage data.
  • Customer communications: messages, inquiries, product feedback, and support requests.
  • Marketing preferences: newsletter subscriptions and preferences regarding promotional communications.

Payment transactions are handled by authorized payment processors. STRAVON does not require customers to send complete credit card details by email.

2. How We Use Personal Information

We process personal information for the following purposes:

  • Processing and fulfilling customer orders.
  • Confirming payments and arranging product delivery.
  • Providing tracking information and order updates.
  • Responding to customer service requests.
  • Handling returns, refunds, and warranty requests.
  • Maintaining the security and functionality of our website.
  • Detecting and preventing fraud or unauthorized transactions.
  • Understanding customer preferences and improving our services.
  • Sending promotional communications where permitted by law and applicable customer preferences.
  • Complying with legal, tax, accounting, and regulatory obligations.

3. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we rely on one or more of the following:

  • Performance of a contract, including processing and delivering orders.
  • Compliance with legal obligations.
  • Our legitimate business interests, including website security, customer support, and service improvement, where permitted.
  • Your consent, when required for marketing, cookies, or other activities.

You may withdraw consent where applicable. Withdrawal does not affect processing that was lawful before your request.

4. Shopify and Service Providers

STRAVON uses Shopify to operate its online store and support customer transactions.

We may disclose information to trusted third-party service providers when necessary to operate our business, including:

  • Shopify and related e-commerce service providers.
  • Payment processors and fraud prevention services.
  • Shipping carriers and logistics providers.
  • Customer support and order management services.
  • Website analytics and performance services.
  • Advertising and marketing service providers, where applicable.

These providers may process information according to their own privacy notices and applicable data protection obligations.

We may also disclose information when legally required or when necessary to protect our rights, customers, or business.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential store functions and improve your shopping experience.

These technologies may help us:

  • Remember items in your shopping cart.
  • Maintain secure browsing and checkout sessions.
  • Remember preferences and improve website functionality.
  • Analyze website traffic and performance.
  • Measure marketing campaigns and display relevant advertisements, where enabled and permitted.

You can manage certain cookie preferences through your browser settings or privacy controls made available on our website.

Disabling essential cookies may affect shopping cart and checkout functionality.

Where applicable law requires consent for non-essential cookies, we will request it through the privacy controls available on our website.

6. Advertising and Marketing

STRAVON may use advertising and analytics services, including services provided by platforms such as Google and Meta, to measure advertising performance and reach potential customers.

Depending on the services enabled, these providers may receive information about interactions with our store through cookies, pixels, or similar technologies.

Some privacy laws consider certain disclosures for targeted advertising to be a "sale" or "sharing" of personal information, even when no money is exchanged.

Where applicable, you may request to opt out of targeted advertising or qualifying data sharing by contacting us at contact@stravon.store or by using available privacy preference controls.

7. Marketing Communications

If you subscribe to marketing communications, we may send you news, promotional offers, product updates, and other relevant information.

You can unsubscribe from marketing emails by using the unsubscribe link included in promotional messages or by contacting us.

Transactional emails concerning your purchases, payments, deliveries, or customer support requests may still be sent when necessary.

8. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Our e-commerce platform and payment service providers use security measures designed to protect transactions and customer information.

However, no online system can guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Fulfilling orders and providing customer support.
  • Maintaining relevant purchase and transaction records.
  • Complying with tax, accounting, and legal requirements.
  • Preventing fraud and resolving disputes.

Retention periods may vary depending on the category of information and applicable legal obligations.

When information is no longer necessary, we take reasonable steps to delete, anonymize, or securely retain it where required by law.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Request a copy of your information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain targeted advertising or data sharing activities.
  • Appeal certain privacy decisions, where applicable.

To submit a privacy request, email contact@stravon.store with the subject line "Privacy Request."

We may need to verify your identity before fulfilling certain requests. We will respond within the time required by applicable law.

We do not discriminate against customers for exercising applicable privacy rights.

11. International Data Transfers

Because we operate an online store supported by third-party service providers, personal information may be processed in countries other than your country of residence.

Where required, appropriate legal and contractual safeguards will be used for international transfers of personal information.

12. Children's Privacy

Our products and services are intended for adult customers.

We do not knowingly collect personal information directly from children under the age of 18.

If you believe a child has provided us with personal information, please contact us so we can review and address the situation.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage customers to review the privacy notices of external services before sharing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology, legal requirements, or privacy practices.

The latest version will be published on this page with an updated revision date.

15. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

STRAVON Privacy Support
Email: contact@stravon.store